Elan Office Systems
  • Service
  • Las Vegas, NV, USA
  • Hourly
  • Hourly
  • Full Time

Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) + More!


ARE YOU TECHNICALLY SAVVY AND MECHANICALLY INCLINED?  If you answered YES, we'd like to talk with you!  Elan Office Systems, a wholly owned subsidiary of Xerox Corporation, is seeking a Field Service Technician. This position involves troubleshooting and diagnosing digital office equipment issues; and repairing and maintaining digital copier equipment (and related technology) in assigned territory. Continuous training on additional equipment and technology provided (copiers, fax machines, printers, MFP's).


Job Duties:


• Perform full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Perform Basic Connected Installations, set up IP addresses, download printer drivers and provide customer training on printing functions.
• Perform required firmware updates to equipment via USB flash drive or provided technician laptop.
• Perform troubleshooting and repair or replace equipment components as necessary.
• Demonstrate required digital competencies associated with assigned products and level assignment.
• Complete technical training on new equipment as assigned.
• Effectively execute all required territory management and call handling procedures. 
• Work closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintain and manage own parts inventory with high degree of accuracy.
• Complete all required administrative tasks in an accurate and timely manner.
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Performs other duties as assigned

Qualifications:


• Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
• Experience with servicing copiers, preferably Xerox, Samsung or Canon.
• A valid state driver's license and minimum level of auto insurance coverage per Elan Office Systems policy for positions entailing extensive use of personal car while on company business.
• Exceptional troubleshooting skills handling digital copiers
• Excellent customer service

Elan Office Systems
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